Privacy Policy

At IV Drip Clinic London, we are committed to protecting your privacy and personal information. We do not share any information you provide with third parties without your explicit consent. Our policy is not to sell, rent, or loan any private data to external organizations. Should we wish to use any personal information for purposes other than those directly related to your specific treatment and care, it will only be with your express approval and prior consent.

How Information Is Collected And Used

When you register with IV Drip Clinic London through our website, telephone booking system, or in-person consultation, we collect the following information:

• Your full name and contact details
• Telephone number(s) for appointment confirmations
• Email address for communications
• Home or correspondence address
• Treatment preferences and wellness goals
• Relevant medical history and health information
• Emergency contact information

Purpose of Data Collection

We gather this information to:

• Maintain accurate internal medical and client records
• Provide personalized IV therapy and wellness treatments
• Send appointment reminders and important health-related communications
• Inform you of relevant wellness programs, treatments, and health optimization services
• Conduct periodic client satisfaction surveys and gather feedback for service improvement
• Ensure compliance with medical and regulatory requirements

Your information may be used to contact you via email, SMS, or telephone regarding appointment confirmations, treatment updates, wellness recommendations, and relevant health information. Occasionally, we may request your participation in client surveys or feedback sessions to enhance our services based on your experience and preferences.

Cookies and Website Analytics

Our website uses cookies - small text files that our website requests your browser to store on your computer or mobile device. These cookies allow our website to remember your preferences, improve your browsing experience, and analyze website usage patterns.

Types of cookies we use include:

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may limit your ability to access specific features of our website. Detailed cookie management instructions are available in your browser's help section.

Data Security and Protection

IV Drip Clinic London has implemented comprehensive data protection measures and security procedures to ensure your personal and medical information remains confidential and secure. Our security measures include:

• Encrypted data storage and transmission protocols
• Restricted access controls for authorized personnel only
• Regular security audits and system updates
• Secure physical storage of paper records
• Staff training on data protection and confidentiality requirements
• Compliance with NHS and healthcare industry security standards

We ensure that your information is not accessible to any unauthorized persons or organizations, and all our staff members are bound by strict confidentiality agreements.

How To Control Your Personal Information

You have complete control over how your personal information is used. You can manage your preferences through the following options:

Marketing Communications

• Opt-out during registration: When completing any enquiry form on our website, you can select preferences indicating that your information should not be used for marketing purposes
• Email unsubscribe: All marketing emails contain an unsubscribe link for immediate removal from our marketing lists
• Contact us directly: Email info@ivdrip.uk with "UNSUBSCRIBE" in the subject line, and we will update your preferences immediately
• Selective preferences: You can choose to receive only specific types of communications, such as appointment reminders while opting out of promotional materials

Account Management

You can update, modify, or request deletion of your personal information at any time by contacting our clinic directly or through your online account portal (where available).

Your Rights Under GDPR

Under the EU General Data Protection Regulation (GDPR) 2016/679 and UK Data Protection Act 2018, you are entitled to the following rights as a data subject:

1. The right to be informed: Clear information about how we collect and use your personal data
2. The right of access: Request copies of your personal data and information about how it's processed
3. The right to rectification: Request correction of inaccurate or incomplete personal data
4. The right to erasure: Request deletion of your personal data under certain circumstances
5. The right to restrict processing: Request limitation of how we process your data
6. The right to data portability: Request transfer of your data to another organization
7. The right to object: Object to processing of your personal data for specific purposes
8. Rights related to automated decision-making: Protection against decisions based solely on automated processing

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We will respond to your request within one month of receipt, or sooner where possible.

Information provided in response to such requests will be supplied free of charge, unless the request is manifestly unfounded, excessive, or repetitive in nature. In such cases, we may charge a reasonable administrative fee based on the cost of providing the information or taking the requested action.

Data Retention

We retain your personal and medical information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with NHS guidelines and professional medical standards.

Third-Party Services

We may work with trusted third-party service providers to enhance our services, such as:

• Laboratory partners for blood testing and analysis
• Payment processing services for secure transactions
• Appointment scheduling and communication platforms
• Website hosting and technical support services

All third-party partners are carefully vetted and bound by strict data protection agreements. We ensure they maintain the same high standards of data security and privacy protection that we uphold.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, sending direct communication to your registered email address.

The date of the most recent update will be clearly indicated at the bottom of this policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Disclaimer

We take all reasonable steps to ensure that the information on our website and in our communications is accurate and up-to-date. However, we do not guarantee the completeness or absolute accuracy of all materials on our website.

We may make changes to website content, treatment information, or policies at any time without prior notice. While we strive to maintain current and accurate information, medical knowledge and best practices evolve continuously, and some content may occasionally become outdated.

The information provided on our website is for educational and informational purposes only and should not replace professional medical advice. Always consult with qualified healthcare providers regarding your specific health needs and treatment options.

To the maximum extent permitted by law, we provide access to our website and services on the basis that we exclude all representations, warranties, and conditions except those that cannot be legally excluded.

Last updated: 05/08/2025